Privacy Policy

This Privacy Policy explains how MobiTrack24 (“we”, “us”) collects, uses, shares, and protects information when you use our GPS tracking and fleet management apps and website (the “Service”). By creating an account or using the Service you agree to the practices described here.

1. Information we collect

We collect the following categories of information:

• Precise location data.GPS coordinates, speed, heading, and timestamps reported by tracking devices installed on or associated with your vehicles, and — if you enable the phone-as-tracker feature — your device's own GPS location. This is the core data required to provide live tracking, trip history, geofencing, and reporting features.
• Account information. Name, email address, phone number, and password (stored as a salted hash, never in plain text).
• Device and push-notification identifiers. A Firebase Cloud Messaging registration token for each device you sign in on, so we can deliver alert, billing, and account notifications to that device.
• Billing information. Subscription plan, invoice and payment history. Card numbers are processed by our payment provider and are never stored on our servers.
• Usage and diagnostic data. App version, device model and OS, crash logs, and general usage patterns (e.g. which screens are opened) used to keep the Service reliable.
• Support communications. Messages you send through in-app support chat or email.

2. How we use this information

• Provide live map tracking, trip playback, geofences, and reports.
• Send push, email, or SMS notifications for vehicle alerts (geofence entry/exit, ignition, SOS, panic events), billing and subscription events, maintenance reminders, and admin broadcasts — and route you to the relevant screen when you tap one.
• Authenticate you and secure your account (including optional two-factor authentication).
• Process subscription payments and generate invoices.
• Respond to support requests.
• Maintain, secure, debug, and improve the Service.
• Comply with legal obligations and enforce our Terms & Conditions.

3. Who can see your location data

Location data tied to a vehicle is visible to: the account owner, users the account owner explicitly grants access to (e.g. corporate/fleet sub-users), and MobiTrack24 support staff only when necessary to diagnose an issue you've reported. If the account owner generates a public share link for a vehicle's live location, anyone with that link can view the location until the link is revoked or expires. We do not sell location data, and we do not use it for advertising.

4. Third-party services

We share limited data with the following processors, solely to operate the Service:

• Firebase Cloud Messaging (Google) — delivering push notifications.
• Google Maps Platform — map tiles and reverse geocoding of coordinates into addresses.
• Payment processor(s) — processing subscription payments.
• Email/SMS delivery providers — sending transactional notifications you've enabled.

Each of these providers only receives the data necessary to perform their function and is contractually restricted from using it for their own purposes.

5. Data retention

Location history is retained for as long as your account is active and for a limited period afterward to allow account recovery, unless you request earlier deletion. Billing records are retained as required by applicable tax and accounting law. You may request deletion at any time (see Section 7).

6. Data security

We use encryption in transit (TLS) for all API and tracking traffic, hashed password storage, and role-based access controls restricting which staff and sub-users can view which vehicles. No system is 100% secure, and you are responsible for keeping your account credentials confidential.

7. Your rights and choices

• Access, correct, or export your account and location data.
• Delete your account and associated data, subject to legal retention requirements for billing records.
• Disable push notifications at any time from device Settings or in-app Settings.
• Revoke any public share link you've created.

To exercise any of these rights, contact us at privacy@mobitrack24.com.

8. Children's privacy

The Service is intended for business and personal fleet/vehicle tracking use by adults. We do not knowingly collect information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above, and, where required, communicated in-app.

10. Contact us

Questions about this Privacy Policy: privacy@mobitrack24.com